Frequently asked questions

Yes, we’re happy to discuss custom designs! Whether you’re looking for a specific colour palette, size, or style, we can create a piece tailored to your needs. Contact us at sarah@looksmartuk.co.uk or the links from the home page to start your bespoke order. For full details, please review our Custom Order Terms & Conditions: HERE A 20% deposit is required for all custom designs, invoiced before work begins.

Please contact us prior to your purchase as we may be able to customise to suit your requirement's .

Yes, you can track your order from us . Once your luxury artificial flower wreath or arrangement has been dispatched, we will send you a confirmation email containing a tracking number for DPD or Parcel Force . This allows you to monitor the delivery status in real time. If you have any questions about your shipment or need assistance with tracking, please contact us.

Yes. On the day of dispatch, you’ll receive your tracking number and delivery window, including a timeslot. This message will also contain a link that allows you to amend the delivery day or time to suit you. How do I reschedule my delivery? Simply click the link provided in your tracking notification. You’ll be able to choose an alternative day or timeslot from the available options.

Currently, we deliver only within the UK, Northern Ireland, and Ireland. We hope to offer international shipping in the future, so please check back for updates.

We’re happy to accept returns within 14 days of delivery if your wreath or arrangement arrives damaged, defective, or if you’ve changed your mind. Simply submit the details through our Returns Form, and you can find our full returns policy on this page

All items on our website are in stock and ready to dispatch. Orders are dispatched within one working day of purchase. Deliveries to UK mainland postcodes are sent via DPD next working day tracked service, meaning most orders arrive within two working days of purchase. A delivery window will be confirmed on the day of dispatch so you know exactly when to expect your order. Orders to Northern Ireland and Ireland are shipped with Parcel Force 48-hour tracked delivery, including a timed delivery slot. If you have any questions about your delivery that aren't covered here, please don't hesitate to get in touch - we're always happy to help.

All our products are pre-treated with UV and waterproof protectant (Fabsil). For items in direct sunlight, we recommend re-treating them every six months to prevent fading. To keep your wreath looking its best, dust it regularly and avoid prolonged exposure to harsh weather if placed outdoors. If you have any questions, feel free to contact us.

We use only high-quality materials to craft our wreaths and arrangements. All materials are sourced from trusted UK suppliers or specially imported from the USA for select designs.

We carefully package each wreath in a sturdy double walled wreath box with protective bubble wrap to prevent damage during transit. Fragile parts are cushioned to maintain shape and appearance. All packages' are marked with fragile tape and we use a trusted shipping partner to ensure careful delivery to your address. One of our carefully packaged wreaths below.

Yes, all of our wreaths and arrangements are suitable for outdoor use. They are crafted to withstand typical UK weather conditions and are pre-treated with UV and waterproof protectant (Fabsil) before dispatch. We recommend hanging them in a sheltered position where possible - such as a porch or covered doorway - to extend their lifespan and keep them looking their best for longer.

With proper care, our handmade artificial wreaths and arrangements can last for many years. Unlike fresh flowers, they require no water or maintenance and won't wilt or shed. To keep your piece looking its best, we recommend dusting it regularly, avoiding prolonged exposure to direct harsh sunlight, and re-treating it with UV protectant spray every six months if placed outdoors. Many of our customers enjoy their wreaths season after season.

All of our wreaths and arrangements are pre-treated with Fabsil - a professional grade UV and waterproof protectant - before they leave us. This makes them resistant to light rain and everyday outdoor conditions. For items in direct sunlight or exposed to heavy weather, we recommend re-applying a UV protectant spray every six months to prevent any fading and keep the colours vibrant. If you are unsure which product to use, feel free to contact us and we'll be happy to advise.