1. Bespoke Design Process

All custom orders are designed and handcrafted specifically for you. We will discuss your preferred colours, style, size, and any inspiration you wish to share before work begins.

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2. Deposit Requirement

A 20% non‑refundable deposit is required to secure all custom orders. An invoice will be issued, and work will only begin once the deposit has been paid.

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3. Payment

The remaining balance must be paid before dispatch. Payment details will be provided on your invoice.

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4. Design Approval

Where applicable, we may share photos or design previews during the creation process. Minor adjustments can be made at this stage, but significant changes may incur additional charges.

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5. Production Time

Custom orders typically require additional time compared to standard items. Estimated timeframes will be provided when your order is confirmed. These may vary depending on design complexity and material availability.

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6. Cancellations

Because each custom piece is made to your specifications, the 20% deposit is non‑refundable.
If work has already begun, further costs may apply depending on the stage of production.

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7. Returns & Refunds

Custom orders are non‑returnable and non‑refundable, unless the item is faulty.
If an issue arises, please contact us within 48 hours of receiving your order with photos so we can resolve it promptly.

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8. Materials & Variations

All arrangements are handcrafted, and slight variations in colour, shape, or composition may occur. These are part of the handmade nature of our work and are not considered faults.

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9. Delivery & Collection

Delivery options will be discussed when placing your order.
 

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10. Communication

All custom order enquiries can be made via sarah@looksmartuk.co.uk or through our Contact Us form. We aim to respond within 4 hours.