Custom Orders T & C's
Thank you for choosing Looksmartuk for your custom order.
Please read the following terms carefully before placing your order.
1. Bespoke Design Process
All custom orders are designed and handcrafted specifically for you. Before work begins we will discuss your preferred colours, style, size and any inspiration you wish to share to ensure your piece is exactly as you envisioned.
2. Deposit Requirement
A 20% non-refundable deposit is required to secure all custom orders. An invoice will be issued and work will only begin once the deposit has been received and confirmed.
3. Payment
The remaining balance must be paid in full before your order is dispatched. Full payment details will be provided on your invoice. We accept all major payment methods as shown at checkout.
4. Design Approval
Where applicable, photos or design previews may be shared during the creation process. Minor adjustments can be made at this stage. Please note that significant changes requested after work has begun may incur additional charges, which will be discussed and agreed with you before proceeding.
5. Production Time
Custom orders typically require additional time compared to our standard items. An estimated timeframe will be provided when your order is confirmed, usually within 5-10 working days depending on design complexity and material availability. We will keep you updated throughout the process.
6. Cancellations
Because every custom piece is made specifically to your requirements, the 20% deposit is non-refundable under all circumstances. If work has already begun at the time of cancellation, further costs may apply depending on the stage of production. These will be discussed with you fairly and transparently.
7. Returns & Refunds
Custom orders are non-returnable and non-refundable unless the item arrives faulty or incorrect. If you believe there is an issue with your order, please contact us within 48 hours of delivery with clear photographs so we can investigate and resolve the matter promptly.
8. Materials & Variations
All arrangements are entirely handcrafted using premium materials. As with all handmade items, slight variations in colour, shape or composition may occur between pieces. These natural variations are part of the handmade character of our work and are not considered faults.
9. Colour Accuracy
We will always work as closely as possible to your chosen colours. Please be aware that colours may appear slightly different on screen compared to the finished product due to variations in monitor settings and material dye lots. Where possible, photos will be shared during production to keep you informed and give you the opportunity to provide feedback.
10. Delivery
All completed custom orders are dispatched with free UK mainland next working day tracked delivery via DPD once the full balance has been paid and your item is ready. Delivery to Northern Ireland and Ireland is handled by Parcel Force — delivery costs for these destinations will be confirmed at the time of order.
11. Communication
All custom order enquiries can be made via sarah@looksmartuk.co.uk or through our Contact Us form. We aim to respond within 4 working hours during business hours. We're always happy to discuss your ideas and guide you through the process from start to finish.
By placing a custom order with Looksmartuk you confirm that you have read and agreed to these terms and conditions.
We'd love to bring your vision to life. Get in touch to discuss your ideas and we'll guide you through every step of the process.
Contact Us To Start Your Custom Order →